FAQs

You may have questions about our products and the process of obtaining them. We’ve addressed some of the most common inquiries you might have. However, don’t hesitate to contact us if you need further clarification or have additional questions. We’re here to help you gain a clear understanding.

General Questions

What is DeltaBox IT?

DeltaBox IT, accessible via deltaboxit.com, is your go-to hub for a variety of digital subscriptions and exclusive offers. Learn more about us here.

Are you trustworthy?

Absolutely. Prior to launching our official website, we served our customers through various social media platforms and have a long history of 100% customer satisfaction. Feel free to check out our payment proofs and customer reviews for assurance.

How long will it take to get the delivery?

Get your subscription in your mail inbox within 12–24 hours. The average delivery time is 1 hour.

What is the process for purchasing a product?

Our ordering process is straightforward. First, select the product you wish to purchase and choose your desired variation, such as the duration period. Click the "Buy Now" or "Add to Cart" button on the product page, then sign in to your existing account or create a new one by filling in the required information. Be sure to provide accurate contact details, particularly your email and mobile number. Review the Order Summary and proceed to payment.

What payment options do you offer?

We offer a variety of trusted, secure payment methods to suit your needs. Our payment gateway partners use secure encryption technology to keep your transaction details confidential.

You can make payments on DeltaBox IT using:

  • Bkash
  • Rocket
  • Nagad
  • DBBL Bank Transfer
  • PayPal
  • Binance
I haven't received an email with my order credentials. What should I do?

Check your email's spam folder for the details. Usually, order credentials are sent directly to your inbox. If you haven't received your order details and more than 12 hours have passed, please contact us via WhatsApp. We'd be happy to look into it for you!

How to you resolve any issue with the subscription?

We're here to help. If any issues arise, you can reach us via Email, WhatsApp, or Messenger. We commit to resolving the issue within 3 days. In the unlikely event that we can't fix the issue, be assured that we will provide a replacement or refund for the remaining subscription period.

What's the best way to get in touch with you?

Visit our contact page for a comprehensive list of ways to reach us. We're just a click away and ready to assist you.

When is your support team available?

Our support team is available via WhatsApp from 11 a.m. to 11:59 p.m. (Time Zone: GMT+6).

How do I cancel an order?

If your purchased product hasn't been delivered yet, you have the option to cancel your order. Please contact us on WhatsApp as soon as possible to initiate the cancellation.

What should I expect in terms of response time if I encounter issues?

Once a problem is reported, we are committed to resolving the issue or providing a product replacement within a span of 3 days (72 hours). We kindly request your patience during this process.

What if the subscription I purchased stops working?

As a third-party provider, we cannot take responsibility for issues related to the official website server of the product or changes in their privacy policies. Consequently, we do not offer refunds or replacements under such circumstances. However, if the issue lies with the subscription itself, we will honor the warranty.

Is a refund available in case of dissatisfaction?

Regrettably, we do not offer refunds for purchased digital subscriptions. However, we make an exception if we are unable to honor the warranty associated with your purchase.

How long is the wait time for a refund?

If a refund is approved, it will correspond to the remaining days of your product's warranty. The refund process typically takes 3 to 7 days from the date of your issue submission. Please note, a 15% service charge will be deducted from the refund amount.

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