Replacement and Refund Policy
At DeltaBox IT, we strive to provide the best possible service to our customers. However, we understand that sometimes, you may face technical issues with our digital products. But fret not, we are committed to helping you navigate these challenges. Our team will work diligently to rectify any issues, and if necessary, provide a replacement for the product. Here are the details of our Replacement and Refund Policy:
Fix or Replacement Warranty
Adherence to Terms & Conditions: To be eligible for our warranty, it is paramount that you adhere strictly to our Terms & Conditions. Any violation may void your warranty.
Resolution Time: We pledge to resolve the issue or replace the product within a 72-hour window (three days) from the time the issue is reported. We understand that this can be a challenging time and request your patience and understanding during the resolution process.
Warranty applicability: We provide a warranty only for issues that are directly related to the subscription you have purchased. Please note that issues outside the scope of the subscription are not covered under this warranty.
Refund Eligibility: We will issue a refund only in cases where we are unable to fulfill our warranty obligations, i.e., if we are unable to fix the issue or provide a replacement.
Refund Calculation: Refunds will be calculated based on the remaining days of your product’s warranty. The refund amount will be proportional to the unused portion of your subscription.
Refund Processing Time: Refunds will be processed within a period of 3 to 7 days from the date of your issue submission. We appreciate your patience during this process.
Refund Method: Refunds will be issued to the original payment method used during the purchase. If, for any reason, that is not possible, we will contact you to arrange an alternative refund method.
Please note that by purchasing a product from us, you are agreeing to this Replacement and Refund Policy. If you have any questions about our policies, please contact us at email@example.com.
This Replacement and Refund Policy was last updated on November 16, 2023.